Politica de rambursare a sumelor

At AredeHome.com, operated by DV Marketing EOOD, customer satisfaction is very important to us. Standard canvas prints and PVC wall art may be returned or exchanged within 100 days from the date of delivery, subject to the conditions below. Other eligible, non-personalized products have a 30-day return period from delivery, as set out in our Terms of Service. These commercial return periods do not limit your statutory consumer rights.

Return Eligibility

To qualify for a return or exchange, the product must meet the following conditions:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • The item must not show signs of use, installation, or damage

  • All accessories, mounting elements, and included components must be returned together with the product

Products that do not meet these conditions may not be eligible for return or exchange.

Unless the return is due to a defect or damage, return shipping costs are the responsibility of the customer.

Custom and Personalized Products

Products that are custom-made, personalized, or produced specifically according to the customer's order cannot be returned or exchanged unless they are defective, damaged during transport, or have a manufacturing defect.

This exception applies to genuinely personalized products or products made to the customer’s individual specifications. Standard canvas designs in standard catalog sizes remain eligible for the 100-day return guarantee, even when printed after the order is placed.

Damaged or Defective Products

If the product arrives:

  • Damaged during transportation

  • With a manufacturing defect

  • With missing parts

please contact us as soon as possible, preferably within 14 days of delivery. This reporting request does not limit your statutory rights for defective products.

In such cases, you may request:

  • Replacement of the product with a new item of the same type and quality, or

  • Full refund of the product price

If the complaint is confirmed, return shipping costs will be covered by the seller.

How to Request a Return, Exchange or Complaint

Before returning a product, please contact us by phone or email and provide the following information:

  • Product name and type

  • Quantity and product details

  • Order number

  • Date of delivery

  • Reason for return, exchange or complaint

  • Whether you prefer replacement or refund

Our team will provide instructions on how to proceed with the return.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If the refund is approved, the amount will be transferred to the bank account provided by the customer.

Customers returning a product without requesting a replacement must provide:

  • Bank account details for the refund

  • Proof of payment for the order

Refund processing may take several business days depending on the banking institution.

Return Address

DV Marketing EOOD

Country: Bulgaria

City: Sofia

Address: Cap. Dimitar Spisarevski str, 38

Phone: +359 899 872 750
Email: info@arteco.design

After sending the return shipment, please email us a photo of the shipping label with the tracking number so we can monitor the delivery and start the refund process.